At ICICI Lombard, customer centricity is the cornerstone of our culture. Stretching ourselves and going beyond the ordinary, for the satisfaction and smiles of our customers, is deeply embedded in our DNA. Whether our customers face an untoward incident due to the unpredictability of nature, suffer losses due to accidents or face medical challenges, we remain committed to be at their side and serve them in their hard times. The 2015 Chennai floods affected the lives of hundreds of people and caused widespread damage. In the face of such unexpected events, our team continues to work towards our goals without losing focus. Reaching out and reassuring customers by going the extra mile, reinstating normalcy as fast as possible, we remained steadfast in reducing emotional trauma and the impact of loss. Fast, fair and friendly as always, we put our customers’ needs above all. Our value proposition is driven by a promise to be the best partner for our customers. Simply put, it means providing unmatched services. This deep and unceasing commitment to our customers guides us to do things right, every time. It inspires us to evolve our services every day, from small modifications to major changes. For us, customer satisfaction is a promise to be lived every day, because our customers’ peace of mind is our greatest reward.